Terms & Conditions – KCM Gifts4You
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Effective Date: 4/06/2026
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By placing an order through our website, you agree to the following terms and conditions. These terms are designed to ensure transparency and a smooth experience for both you and our team.
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1. Product Information & Custom Orders
All products are described as accurately as possible. Custom and personalized items (e.g., photo jewelry) require customer approval of artwork before production begins. Production and dispatch of custom items typically occur within 5–10 business days following artwork approval.
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2. Payment Terms
We accept PayPal, Afterpay, Google Pay, Apple Pay, AliPay and major credit card payments. Payment must be completed at checkout before order processing begins.
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3. Shipping & Delivery
Domestic Shipping (Australia)
Free Standard Shipping is available on all orders. Estimated delivery time: 3–7 business days.
Express Shipping is available for a flat rate of $12. Estimated delivery time: 1–2 business days.
Orders are typically processed and dispatched within 1–2 business days.
From time to time, substantial or special orders may receive a complimentary gift. This is offered at our discretion and is not tied to a specific spend threshold.
International Shipping
International shipping is currently unavailable.
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4. Returns & Refunds
Eligibility
Returns and refunds may be initiated within 14 days of receiving your order.
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Jewelry
If jewelry arrives faulty or broken, it may be returned within 14 days for a refund, repair, or replacement. The final outcome will be determined based on whether the postal service is responsible for any damage during transit and whether shipping insurance applies. If the jewelry breaks within 14 days due to regular wear and tear and reasonable care has been taken, a refund, repair, or replacement may still be offered. If KCM Gifts4You is responsible for the fault, return shipping costs will be covered by us. For enquiries, please contact us via our website chat.
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T‑Shirts & Clothing Accessories
Items are eligible for return or refund if they arrive soiled or damaged and have not been worn. Assessment will be based on whether the postal service is responsible for any damage during transit and whether shipping insurance applies. Refunds will not be issued for worn items after two weeks. For enquiries, please contact us via our website chat.
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Home Décor
If a home décor item arrives faulty or broken, it may be returned within 14 days for a refund or repair. Assessment will follow the same postal‑service responsibility process as above. If KCM Gifts4You is responsible for the fault, return shipping costs will be covered by us. For enquiries, please contact us via our website chat.
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Books
Books (paperback or hardcover) are not refundable. If a book arrives soiled or damaged during transit, a return and replacement may be arranged if we are notified within 3 days of delivery. Assessment will follow the postal‑service responsibility process. For enquiries, please contact us via our website chat.
All returned items must be in original condition and packaging.
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5. Condition of Items
Items must be returned in their original packaging and condition. We reserve the right to deny returns that do not meet these criteria.
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6. Custom & Personalized Items
Custom products (e.g., photo jewelry) are non‑refundable unless they arrive damaged or faulty. If the item arrives damaged or faulty, it may be returned within 14 days for repair or replacement, following the postal‑service responsibility process. Customer approval of artwork is required before production begins. Once production is complete, the artwork and product are final. For enquiries, please contact us via our website chat.
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7. Return Process
To initiate a return, please contact us via our website chat with your order number and reason for return. We will provide instructions and a return address.
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8. Refunds
Once your return is received, inspected, and assessed, we will notify you of the outcome and process your refund within 5–10 business days. Refunds are issued to the original payment method.
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9. Privacy & Data Use
We are committed to protecting your personal information. A full Privacy Policy is available and linked on our website. By using our site, you agree to the collection and use of your data as outlined in our Privacy Policy.
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10. Acceptance of Terms
By checking the box at checkout, you confirm that you have read and agree to these terms and conditions.
If you have any concerns or questions regarding any of our policies, please contact us via our website chat. Our customer service is available to respond to enquiries and resolve any issues as quickly as possible.
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