Digital Product Policy – KCM Gifts4You
Effective Date: 02/10/2025
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Our digital books and music are more than files—they’re stories, reflections, and moments of connection. Whether you're exploring a mystery, sharing a poem with a child, finding comfort in a sunrise or vibing with the music, we want your experience to be seamless and meaningful.
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1. Delivery of Digital Products
All eBooks, digital booklets and music tracks are delivered electronically via download link or email confirmation.
Most downloads are available instantly after purchase, but please allow up to 24 hours in case of email delays or technical hiccups.
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2. Personal Use & Creative Respect
Your purchase grants your personal access to the digital product.
Please do not reproduce, share, or distribute the content without written permission—each book and music/song composition is a labor of love, and we appreciate your respect for the creative work.
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3. Refunds & Replacements
Because digital products are instantly accessible, all sales are final once the file has been downloaded or opened.
If you receive the wrong file or experience technical issues, contact us within 7 days and we’ll make it right.
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4. Support & Accessibility
If you have trouble accessing your eBook or song track, we’re here to help.
Reach out to info@kcmgifts.com.au and we’ll guide you through the process with care.
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5. Format & Compatibility
Our eBooks are available in digital format, e.g. PDF or EPUB, song/music tracks in MP3 format, and compatible with most applicable devices and reading apps.
Please ensure your device supports the format before purchasing.
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6. Privacy & Trust
Your personal information is handled with care and in accordance with our Privacy Policy.
We never share your data, and we only use it to fulfill your order and improve your experience.