Shipping, Service & Customization Policy – KCM Gifts4You
At KCM Gifts4You, we believe that every gift should feel personal, every experience should feel supported, and every detail should reflect care. This policy outlines our approach to customization, presentation, promotions, and customer service.
1. Artwork Approval for Personalized Products
For custom items such as photo jewelry, we provide a preview of the artwork before production begins.
Production will only commence once the customer has approved the final design. This ensures your personalized gift is crafted exactly as envisioned.
2. Gift Wrapping & Presentation
We offer optional gift wrapping and presentation enhancements for select products.
These options may include decorative boxes, ribbons, or themed packaging.
Availability and pricing are listed at checkout or on individual product pages.
3. Promotional Offers
From time to time, we offer discounts, bundles, or free shipping promotions.
These offers are valid only during the promotional period and may not be combined unless stated.
We reserve the right to modify or discontinue promotions at any time.
4. Customer Service Promise
We aim to respond to all customer inquiries within 48 hours.
Whether you have a question, concern, or request, we’re here to help with kindness and clarity.
You can reach us at info@kcmgifts.com.au for support.
5. Special Requests
If you have a unique request or need assistance with a custom order, we welcome your ideas.
We’ll do our best to accommodate your vision and provide guidance throughout the process.
This policy is designed to reflect the heart of our business: thoughtful service, meaningful customization, and a commitment to making every gift feel special.
Shipping Policy-KCM Gifts4You
Please allow 3-5 business days for KCM Gifts4You to process your order if your order is pre-made. For personalized and customized photo jewelry please allow 5-10 business days after approval of production to proceed.
Orders received after 5 PM AEST will be processed on the next business day.
Shipping carrier: We typically ship via Australian Post and do not ship on Australian holidays. Our shipping is for domestic shipping. We do not ship internationally.
Shipping times: Once processed, orders shipped within Australia typically arrive within 3-7 business days.
If there’s a delay in your order, please check the tracking information provided in your order confirmation email. We cannot be responsible for carrier or customs delays.
See below for our shipping methods and rates with comparison of retail shipping rates and our discount rate offer of a spend over $50 and up to $80 with shipping weight starting from 0.001 up to 5kg.
Regular or express retail shipping rates apply to orders under $50 value. No free shipping or discount shipping rates are applied to under $50 spend.
Details about our domestic free flat rate shipping with an order value over $81 with shipping weight starting from 0.001 up to 5kg.
Free flat rate shipping for orders over $120+ free mystery gift with an order with shipping weight starting from 0.001 up to 5kg.
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Method Delivery timeframe Rates
Australia Post 3-7 business days Free flat rate with spend over and weight under.
5-10 business days Regular
Express
Free flat rate shipping-3-7 business days-Free on spend over $81 with a purchase weight from 0.001 up to 5kg or a spend of over $120 + free mystery gift with a purchase weight from 0.001 up to 5kg.
Regular shipping -3-7 business days. Discount rate applies for spend over $50 and up to $80.
Purchases with a spend under $50, regular retail shipping rates apply.
Regular Retail Rate Our Discount Rate Weight
12.70 6.00 Up to 250g
14.15 7.00 250-500g
18.25 9.00 500-1kg
22.30 11.00 1kg-3kg
26.30 13.00 3kg-5kg
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Express shipping -1-2 business days
Retail Rate Weight
15.70 Up to 250g
17.65 250-500g
22.25 500-1kg
26.80 1kg-3kg
34.80 3kg-5kg
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. Tracking and Delivery Confirmation
We want you to feel confident from checkout to doorstep. Once your order has been dispatched, you’ll receive a shipping confirmation email that includes your tracking number. This allows you to monitor your parcel’s journey in real time.
Tracking Notifications: You’ll be notified when your order is shipped, and again when it’s out for delivery. In some cases, you may also receive confirmation once it has been delivered.
Signature on Delivery: For certain high-value or sensitive items, we may require a signature upon delivery. If this applies to your order, we’ll let you know during checkout.
Safe Drop Options: If signature-on-delivery is not required, your parcel may be eligible for safe drop. This means the courier may leave your package in a secure location at your address if you're not home. If you have specific delivery instructions, you can include them at checkout.
Carrier Services: We partner with trusted carriers who offer reliable tracking and delivery confirmation. Availability of features like safe drop or signature may vary depending on your location and the shipping method selected.
Policies for Delays, Loss, and Damage
Parcel enquiries
Most late parcels arrive within 5 business days of their expected delivery date. If your delivery is taking longer than expected, you can submit an enquiry to us via email, info@kcmgifts.com.au
If you have a MyPost account or the AusPost app you can easily check for notifications and updates about your delivery.
Before submitting an enquiry, please check through this check list, below.
. Tracking
Track your item to get the latest delivery information as it may be on its way.
. Card or notification received
Your item may have been delivered to the Post Office. Check if a notification card is in your letterbox or under your door, or if you’ve received an email or SMS notification.
. Someone accepted on your behalf
Check if someone else at home or work accepted or signed for the item on your behalf. If you live or work in a large building, check with building management or the mailroom to see if they have it.
. Delivered to a safe place
Check if your item has been left in a safe place. This could be under or behind something, or in your mailbox.
. Address details
Check the address details with the sender as they may have entered your address incorrectly.
. Service disruptions
If you’re waiting on items, you can check domestic updates for items being sent or received within Australia.
To investigate any issue with delivery, Australia post will investigate the delivery of your item, and Australia Post may contact:
. The sender, KCM Gifts4You
. The delivery center that prepared your item for delivery
. Lost property at Australia Post mail redistribution center
. The delivery driver
. Your local Post Office or your work mailroom (depending on the location your item was addressed to)
Australia Post will update you throughout the investigation. If your item is delivered, Australia Post automatically close your case (you don’t need to do anything).
You may be entitled to compensation if your item is lost, late or damaged.
. Compensation for delayed items
For Express Post items, Australia Post commit to complying with the next day delivery guarantee. If Australia Post don't deliver your Express Post item in line with this guarantee, they will refund the cost of posting your parcel as compensation. Visit Australia Post link: Express Post guarantee for full details and service conditions including details of the compensation available.
For all other items Australia Post endeavor to deliver your item within the estimated timeframe for delivery, however as a postal service carrier they do not guarantee specific day delivery, only delivery within a reasonable timeframe.
. Compensation for lost or damaged items
Australia Post will exercise due care and skill in supplying you with their services. However, the nature of postal services is such that circumstances may impact on the successful delivery of your article.
Australia Post services are generally suitable for sending items up to $100 in value. If your item is valued over $100, you should purchase Extra Cover which provides compensation for loss or damage for up to $5,000 (or $500 for some services).
Most of Australia Post services come with up to $100 compensation for loss or damage. Should your item be lost or damaged in transit, and you haven’t purchased Extra Cover, you may be entitled to compensation of up to $100 and a refund of postage (proof of value may be required). This applies for most items you send with Australia Post. Claims for compensation are assessed on a case-by-case basis.
Subject to the Australia Post Terms and Conditions, the Australian Postal Corporation Act 1989, and the Australian Consumer Law, Australia Post does not accept liability for any consequential or indirect loss or damage arising due to any failure related to their service.
Neither the compensation included with their service nor the purchase of Extra Cover limits any rights or remedies you may have under the Australian Consumer Law.
. Items not eligible for compensation or Extra Cover
Extra Cover payment or compensation is not available for loss or damage to any items sent with Australia Post where there is no proof of lodgment (for example, a postage or lodgment receipt or the tracking sticker found on certain prepaid satchels and envelopes) Valuable items over $100
Have a problem with your order? Check out our KCM Gifts4You full return/refund, return/repair, return/replacement policy. We offer returns/refunds, return/repair, return/replacement (based on product criteria) within 14 days of your original order date. Books are subject to us receiving a notification within 3 days of delivery.
Still have questions? Reach out on our contact page, info@kcmgifts.com.au