Shipping, Service & Customization Policy – KCM Gifts4You
Effective Date: 4/06/2026
At KCM Gifts4You, we believe every gift should feel personal, every experience should feel supported, and every detail should reflect care. This policy outlines our approach to customization, presentation, promotions, order processing, and shipping.
1. Artwork Approval for Personalized Products
For custom items such as photo jewelry, we provide a preview of the artwork before production begins. Production will only commence once you have approved the final design. This ensures your personalized gift is crafted exactly as envisioned.
2. Gift Wrapping & Presentation
We offer optional gift‑wrapping and presentation enhancements for select products. These may include decorative boxes, ribbons, or themed packaging. Availability and pricing are listed at checkout or on individual product pages.
3. Promotional Offers
From time to time, we offer discounts, bundles, or free‑shipping promotions. These offers are valid only during the promotional period and may not be combined unless stated. We reserve the right to modify or discontinue promotions at any time.
4. Customer Service Promise
We aim to respond to all customer enquiries within 48 hours. Whether you have a question, concern, or request, we’re here to help with kindness and clarity. For support, please contact us via our website chat on KCM Gifts4You.
5. Special Requests
If you have a unique request or need assistance with a custom order, we welcome your ideas. We’ll do our best to accommodate your vision and provide guidance throughout the process.
6. Order Processing Times
Pre‑made items: Please allow 3–5 business days for processing.
Personalized items: Please allow 5–10 business days after artwork approval.
Orders received after 5 PM AEST are processed the next business day.
We do not process or ship orders on Australian public holidays.
7. Shipping Information
Domestic Shipping (Australia Only)
We currently ship within Australia only.
Shipping Methods
Free Standard Shipping Delivery time: 3–7 business days Available on all domestic orders.
Express Shipping – $12 Delivery time: 1–2 business days
Tracking & Delivery Confirmation
Once your order has been dispatched, you’ll receive a confirmation email with your tracking number. You may receive additional notifications when your parcel is out for delivery or delivered.
Signature on Delivery
For certain high‑value or sensitive items, a signature may be required. If applicable, this will be noted at checkout.
Safe Drop Options
If signature is not required, your parcel may be left in a secure location at your address. You may include delivery instructions at checkout.
8. Delays, Loss & Damage
If your parcel is delayed
Most delayed parcels arrive within 5 business days of the expected delivery date. Before submitting an enquiry, please check:
Your tracking information
Whether a card was left
Whether someone accepted the parcel on your behalf
Safe‑drop locations
Address details
Australia Post service updates
If your parcel appears lost or damaged
We will assist you in lodging an enquiry with Australia Post. Australia Post may contact:
KCM Gifts4You
The delivery center
The delivery driver
Your local Post Office
If Australia Post confirms loss or damage, compensation may apply according to their policies.
Compensation
Australia Post includes up to $100 compensation for most parcels. Higher‑value items may require Extra Cover at the time of purchase. Compensation decisions are made by Australia Post on a case‑by‑case basis.
9. Returns & Refunds
For full details, please refer to our Return/Refund, Return/Repair, Return/Replacement Policy. We offer returns, repairs, or replacements (based on product criteria) within 14 days of delivery. Books must be reported within 3 days if damaged during transit.
10. Contact Us
If you have any questions or concerns about this policy, please reach out via our website chat on KCM Gifts4You. We’re here to help and will respond as promptly as possible.