Returns, Refunds, Repairs & Replacements – KCM Gifts4You
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Effective Date: 4/06/2026
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We want you to love your purchase. If something isn’t right, here’s how we handle returns, repairs, and replacements.
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1. Return Window
You may request a return/refund, return/repair, or return/replacement within 14 days of receiving your order.
Books (paperback or hardcover) are eligible for return/replacement only and must be reported within 3 days of delivery if damaged or soiled during transit.
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2. Eligibility
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Jewelry
If jewelry arrives faulty or broken, it may be returned within 14 days for a refund, repair, or replacement. The final outcome will be determined based on whether the postal service is responsible for any damage during transit and whether shipping insurance applies.
If jewelry breaks within 14 days due to regular wear and tear and reasonable care has been taken, a refund, repair, or replacement may still be offered.
If KCM Gifts4You is responsible for the fault, return shipping costs will be covered by us. For enquiries, please contact us via our website chat.
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T‑Shirts & Clothing Accessories
These items are eligible for return or refund if they arrive soiled or damaged and have not been worn. Assessment will be based on whether the postal service is responsible for any damage during transit and whether shipping insurance applies.
Refunds will not be issued for worn items after two weeks. For enquiries, please contact us via our website chat.
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Home Décor
If a home décor item arrives faulty or broken, it may be returned within 14 days for a refund or repair. Assessment will follow the same postal‑service responsibility process as above.
If KCM Gifts4You is responsible for the fault, return shipping costs will be covered by us. For enquiries, please contact us via our website chat.
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Books
Books are not refundable. If a book arrives soiled or damaged during transit, a return and replacement may be arranged if we are notified within 3 days of delivery. Assessment will follow the postal‑service responsibility process. For enquiries, please contact us via our website chat.
All returned items must be in original condition and packaging.
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3. Condition of Items
Items must be returned in their original packaging and condition. We reserve the right to deny returns that do not meet these criteria.
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4. Custom & Personalized Items
Custom products (e.g., photo jewelry) are non‑refundable unless they arrive damaged or faulty. If the item arrives damaged or faulty, it may be returned within 14 days for repair or replacement, following the postal‑service responsibility process.
Customer approval of artwork is required before production begins. Once production is complete, the artwork and product are final. For enquiries, please contact us via our website chat.
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5. Return Process
To initiate a return, please contact us via our website chat with your order number and reason for return. We will provide instructions and a return address.
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6. Refunds
Once your return is received, inspected, and assessed, we will notify you of the outcome and process your refund within 5–10 business days. Refunds are issued to the original payment method.